We have made it our policy to recruit support staff from Legal Accounting backgrounds where possible. This helps to ensure they can offer a strong understanding of the kind of problems users may encounter, not just a working knowledge of the software itself.

All calls made to our help desk are logged and applied to the relevant specialist. Support is provided both over the phone and via modem link direct to user sites. All open logs are reviewed on a regular basis with senior members of the development team to ensure issues are resolved as quickly as possible.

SiMS users can monitor the progress of their open queries through our help desk or via our web page.

We also analyse all reported calls to try and identify patterns of call type and frequency. This helps us to recognise where aspects of the software may be improved upon and where we may be able to offer training in specific areas to strengthen understanding.

Our standard support hours are between 9:00am and 1:00pm and 2:00pm and 5:00pm Monday to Friday although standby or out of hours support can be arranged on request.

For further information contact: support@tma.gb.com